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Hey, I'm Devin! I’m a User Experience leader with 13+ years of industry experience establishing and maturing Design & Research practices. I build teams that excel in their craft and in driving measurable business impact.

With certifications from the Wharton School of UPenn and UC San Diego, I’m an avid writer and speaker on the topic of Design’s impact on business.

Let’s chat.

Select work

Driving Verizon’s Mobile Plan Strategy →

Leading the UXR team for Digital Channels & Touchpoints, we delivered a UX-led plan strategy which strengthened business partnership and increased digital mix.

Growing Verizon’s Accessory Business →

While leading the UXR team for Digital Channels & Touchpoints, we identified new design strategies across web and app to increase digital conversion across the board.

Establishing UX at Capital One →

As the divisional Head of Design Research, I established the team, vision, processes, and OKRs necessary to elevate our status in the organization and mature our craft across the company while delivering exceptional results across our flagship digital platform, credit policy, and sales originations.

What others are saying

“Devin led our research team, and impressed me from the time he walked in the door. He is a tremendous people leader with great influence and communication skills. He knows design and research, and adds both strategic value and process at scale. ”

Renee McKeon Rives

Managing VP, Design

“He stands out as an outstanding leader as he time and time again, elevated his team to bring an ever increasing level of quality to the practice of research. This helped to continue to reinforce the importance of research and how it can help a business as well as the end customer”

Erich Lopez

Senior Director, Design

My process

Share a vision

Collaborate on a bold idea for the future and iconic solutions that solve deep problems.

Deliver results

Execute with haste and rigor, to drive superior impact for both craft and the business.

Find opportunity

Identify what’s not working, or could be improved to elevate the customer experience.

I lead

effective

Design

teams