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As the divisional Head of Design Research, I established the team, vision, processes, and OKRs necessary to elevate our status in the organization and mature our craft across the company while delivering exceptional results across our flagship digital platform, credit policy, and sales originations.
As Director of Design for Internal Products, we delivered more features in less time for product teams while driving incremental innovation to support Business Architecture users.
As the Head of Design Research, we improved our partner’s experience by delivering new internal value by doubling recruitment speed, enhancing resources, and building an AI-powered research repository.
While Head of UXR for Digital Channels & Touchpoints, we identified new design strategies across web and app to increase digital conversion and power new business growth.
As head of UXR for Digital Channels & Touchpoints, we delivered a UX-led mobile phone plan strategy which strengthened business partnership and increased digital mix.
